VALDONE ºAu Limited treats your privacy and any other information you provide us with, with as much care as possible. We commit to respect your privacy and personal choices while offering you our bespoke products and services.
VALDONE ºAu Limited does not share or sell any information from its clients through this website to anyone. We commit to treat your personal information as declared in this document.
We may collect other types of your personal information:
– your interests;
– your size;
– your personal style preferences;
– the VALDONE ºAu events you participate in;
– your requests to our customer service department.
Refusing/failing to provide us with any personal data required may prevent us from processing your order for the purchase of the products sold on www.valdoneau.com Site or fulfilling obligations required by law and regulations. Thus, failure to provide personal information may comprise, in some cases, a legitimate reason for not processing your online ‘Made-To-Measure’ purchase.
We retain your personal data only for as long as needed in order to fulfil the purpose for which it was collected and entitle you to personalised client treatment and after-sales services.
We ensure a secure storage of your personal data such as contact information, customer files including size, style preference, and enquiries made by contacting us. We only keep your personal data for as long as necessary, generally for 3 years from the last contact with you. However, in specific circumstances we may keep your data for a longer period of time as a record of your dealings with us in the event of complaint.
Under the legal HMRC regulations we may keep your financial transactions data for 7 years for law, tax and accounting purposes.
We use personal information for several purposes: fulfilling product orders by carrying out financial transactions in relation to the payments that you make, recording the purchase history and fulfilling bespoke services.
With your prior consent we may wish to send you marketing information related to our products and services (ex. you subscribe to our newsletter), also collect your personal data for purposes such as: website research and development, market research surveys in order to improve our products and services.
VALDONE ºAu Limited will make your personal information available to other companies or people when we hire their parties to provide specialised services, ex. delivery services, email distribution, suppression, deduplication, merge, customer support, etc. The companies mentioned will only be able to use your personal information while fulfilling services to you and not for their own permanent use.
VALDONE ºAu Limited has the right to share your personal information while responding to legal processes, court orders, injuctions, etc. Also, we may share your information when our applicable laws, terms and conditions, our company’s and clients’ safety, or any other guidelines provided by us for specific products or services are violated.
Regarding any purchase you make on the www.valdoneau.com Site, your bank details will only pass through securely encrypted VALDONE Au services. Payments are made via a secure PCI-DSS certified payment platform to ensure the security and prevent fraud.
The cookies we use on the Site do not gather any personally identifiable information and we won’t reveal or share this information to third parties.
A cookie is a small text file created by the website that is stored in your device and it is stored on your hard drive or a browser. This allows us to provide you with the efficient services, keep the track of your preferences to ensure personalised experience.
Can’t find the answer to your question?
For any additional information, special requirements, bespoke orders and appointments, please fill this form or contact us directly on:
+44 7591 4039 93